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Guaranteed delivery before Christmas for orders placed up to and including Thursday, December 19, 2024, midnight
Guaranteed delivery before Christmas for orders placed up to and including Thursday, December 19, 2024, midnight

Terms and Conditions

General terms and conditions of business

General Contractual Provisions

The male formulation is representative of the female spelling.

1) SCOPE

The operator of the online shop www.cachet.ch and your contractual partner is:

Populart AG (Cachet)

Lerzenstrasse 10

8953 Dietikon

By placing an order on cachet.ch you accept the General Terms and Conditions (GTC) between you and Populart AG (hereinafter referred to as cachet.ch or we/us). These General Terms and Conditions only apply to the purchase of products via the online shop, but not to the purchase of products in our Cachet stores.

Orders in our online shop are only accepted on cachet.ch. Orders via telephone, letter, fax or email are excluded and will not be processed.

2) DELIVERY

We deliver throughout Switzerland and Liechtenstein and we deliver the goods directly to the specified delivery address. The delivery time is normally 5-7 working days, but delivery delays are possible in exceptional cases. When delivering large furniture and bulky items, we will agree on a delivery date, whereby the delivery period may be more than 7 working days. Claims for damages due to delayed or non-deliveries are excluded and any payments already made will be refunded. For security reasons, the billing address cannot differ from the delivery address when paying by invoice. If the package is already damaged upon delivery, we ask you to complain to the courier immediately or to inform us.

3) SHIPPING COSTS

  1. Generally we charge shipping costs of CHF 7.--
  2. From CHF 80.--, deliveries are free of shipping costs (excluding furniture)
  3. For furniture:
    • Delivery to curbside: free
    • 2-man delivery to apartment: CHF 150.--

4) STOCK

It is possible that the goods are no longer available when the order is received. The item on the order will be cancelled accordingly and you will be informed of this promptly by email. Claims for damages due to delayed or non-delivery are excluded. Payments already made will be refunded.

5) PAYMENT METHODS

The following payment methods are available for your purchase:

  • payment by credit card
  • Payment with Twint
  • payment in advance
  • Purchase on account with installment payment option (POWERPAY)
As an external payment service provider, MF Group / POWERPAY offers the payment method “purchase on account”. With the individual invoice, you can easily pay for your online purchase by invoice. If you do not make a payment within the specified time frame, you will subsequently receive a monthly invoice with an order overview in the following month.
When the purchase contract is concluded, POWERPAY takes over the invoice claim and handles the corresponding payment methods. When purchasing on account, you accept POWERPAY's terms and conditions in addition to our terms and conditions.
The purchase on account option is only available to private customers.

6) DISCOUNTS/VOUCHERS

Discounts/vouchers cannot be combined with other discounts/vouchers and only apply to cachet.ch. Vouchers without a promo code cannot be redeemed.

7) VAT

All prices include VAT. We reserve the right to change prices and make incorrect price information.

8) WARRANTY

Please report any material or manufacturing defects to our customer service department in writing or by email (onlineshop@cachet.ch) within 14 days of receiving the goods. Defective items must be noted on the delivery note when returning them. We accept no liability for material or manufacturing defects reported later.

9) RIGHT OF RETURN

Ordered items can be returned in their original packaging within 14 days of receipt. Reduced items cannot be returned. Only intact, unworn and undamaged items with the corresponding delivery note will be accepted. If we determine that the goods have deteriorated, we are entitled to keep a portion of the purchase price paid, which we determine at our discretion. The return is at your expense and the date of the postmark is binding upon return.

Return address:

Populart AG Online Shop

Lerzenstrasse 12

8953 Dietikon

10) IMAGE AND TEXT RIGHTS

All image and text rights used on the online shop website are owned by Populart AG. Any use without our express consent is strictly prohibited.

11) DATA PROTECTION

You agree that your data will be registered and processed in the cachet.ch database. At the same time, you allow us to use your data for internal marketing purposes. You are personally responsible for your login (including password) and the orders placed with it.

12) APPLICABLE LAW, JURISDICTION

These general terms and conditions and the use of the online shop are subject to Swiss law. The place of jurisdiction is CH-8157 Dielsdorf.

General Terms and Conditions of Populart AG dated November 8, 2024